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At Premier’s Tea Limited, based in Kolkata, India, our mission is to introduce high-quality Indian teas to non-traditional markets worldwide. We strive to offer tea lovers premium quality tea, ensuring they receive exceptional value for their money. Our goal is to consistently meet our customers’ standards and specifications, delivering products that exceed their expectations.
We aim to produce superior quality teas for niche markets globally, with foreign matter content approaching zero, adhering to the strictest international standards. Our philosophy is that quality and food safety are fundamental to all our processes. We believe that every team member is responsible for product safety, quality, and ultimately, consumer satisfaction.
Commitment to Quality
We continuously develop new products for discerning global tea connoisseurs. To support this, we have established an efficient Food Quality Management System for all our processes, designed to meet ISO 22000:2018 and HACCP requirements. Our system is documented and continuously improved to ensure it remains effective.
We are committed to enhancing customer satisfaction through ongoing process improvements, comprehensive training, and dedicated management. We regularly seek and incorporate customer feedback to refine our offerings.
Continuous Improvement
Our dedication to quality includes regular internal audits and external audits by certified bodies to verify compliance with our quality management systems. Annually, we conduct verification procedures and system reviews with technical experts to ensure our processes are effective and up-to-date.
To maintain relevance and dynamism in our business, we engage in continuous monitoring and make necessary improvements to our systems. Our documentation outlines the methods and specifications to maintain efficient control, ensuring our compliance with quality management standards.